Restocking Fees for Returns
15% restocking fee will be assessed for all returned merchandise, provided it is unopened and in perfect retail condition, and ready for subsequent resale.
Items returned that are not in retail condition may be rejected and sent back to you, postage COD, or, at our option, may be assessed a 50% restocking fee.
Refunds typically take 3-5 business days, from the date of issue, to show up on your account. We will give no refunds nor credits for returns that arrive more than 30 days from the date of our shipment to you.
PRODUCT CAN BE RETURNED IF IT IS NEW/UNUSED AND IN ITS ORIGINAL PACKAGING, AND HAS IT BEEN PURCHASED WITHIN THE LAST 30 DAYS.
If you are returning a DEFECTIVE item, please provide a detailed description of the product defect. If you have a product that is defective right out of the box, it can usually be repaired or replaced at no charge.
If you have a product that are damaged during shipping you should notify Xcellent Drones immediately. It is very important to save ALL packing materials and paperwork, as well as the damaged product. The shipping company may need to see the packaging and pick up the damaged product.
If you wish to exchange the returned product for another product, list the quantity, SKU/Item Number, description and price of the additional products in the space provided. Also tell us how you’d like to pay for any additional charges, if there is a difference in price.When an order that earned a discount or used a promotional coupon is returned, the remaining balance is reviewed. If the order no longer qualifies for the discount, it will be subject to a chargeback to your account. If you wish to order more items, be sure to include the handling and shipping fee.